Privacy Policy

This privacy policy explains how Al Fursan Tourism L.L.C. collects, uses, and protects personal data when you use our site and services. We are committed to protecting your privacy and handling your personal data in a transparent and responsible manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who We Are

Al Fursan Tourism L.L.C. is a provider of tourism and travel services. Our registered office is located at The Prism Tower, Business Bay Avenue, Floor 18, Dubai, Dubai, 50001, UAE. We are the data controller responsible for processing your personal data in connection with our online platform and services.

Personal Data We Collect

We collect personal data that you provide to us directly when you interact with our service, such as when you inquire about services, make a booking, register an account, or contact us. This may include:

Identification data (e.g., name, date of birth, passport information)
Contact data (e.g., postal address)
Payment data (e.g., billing information - note: we do not store full payment card details)
Booking details and travel preferences (e.g., tour preferences, hotel requirements, transfer needs)
Communication data (e.g., information you provide when you contact us)

We may also collect certain information automatically when you visit our site, including technical information such as your IP address and browsing activity on our site.

How We Use Your Personal Data and Legal Basis for Processing

We use your personal data for the following purposes:

To provide and manage the services you request, such as booking tours, hotels, transfers, yachts, and assisting with visas. This processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
To communicate with you regarding your bookings, inquiries, and updates about our services. This is necessary for the performance of a contract or our legitimate interests in providing customer support.
To process payments for the services you purchase. This is necessary for the performance of a contract.
To improve our services and online platform based on user interactions and feedback. This is based on our legitimate interests in enhancing our offerings.
To comply with legal obligations, such as tax and accounting requirements or responding to lawful requests from public authorities.
For our legitimate interests in detecting and preventing fraud, ensuring the security of our service, and protecting our business interests.
With your consent, for specific purposes that we will clearly explain at the time of collection.

Sharing Your Personal Data

We may share your personal data with third parties who are necessary to provide the services you have booked or requested. These may include:

Hotels, airlines, ground transport providers, yacht operators, and other service providers involved in your itinerary.
Visa application centers or embassies if you request visa assistance.
Payment processors to complete transactions.
Our professional advisors, such as lawyers or accountants, when necessary.
Relevant authorities when required by law or necessary to protect our rights or the safety of others.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. They are only permitted to process your personal data for specific purposes and in accordance with our instructions.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We regularly review and update our security procedures.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of data and the purpose for processing.

International Data Transfers

Given the nature of international tourism services, your personal data may be transferred to and stored at destinations outside your country of residence, including countries that may not have the same level of data protection laws as your home country. When we transfer your data internationally, we take steps to ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses approved by relevant authorities where required.

Your Data Protection Rights

Under applicable data protection laws, you have rights regarding your personal data. These may include the right to:

Request access to your personal data.
Request correction of inaccurate personal data.
Request erasure of your personal data (in certain circumstances).
Object to the processing of your personal data.
Request restriction of processing your personal data.
Request the transfer of your personal data to another party (data portability).
Withdraw consent at any time where we are relying on consent to process your personal data.
Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us in writing at the address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

Cookies and Similar Technologies

Our site may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Al Fursan Tourism L.L.C.
The Prism Tower, Business Bay Avenue, Floor 18,
Dubai, Dubai, 50001, UAE